Refund & Cancellation Policy
Please read this policy before placing an order. It applies to all purchases made through our website and online store.
Last updated: 18 August 2026
Order Cancellation
Once an order is placed and paid for, it cannot be cancelled for a refund — the amount paid is not refunded on cancellation, as the order is procured and processed for you. You may still cancel an order from your account, but no refund will be issued for a paid order.
If you need to cancel an order, please connect with our support team at support@eckodispopack.in or call us with your order number, and we will guide you through the process.
No Refunds After Dispatch — Replacement Only
Ecko Dispopack Eximm supplies bulk and custom disposable packaging (paper cups, food containers, paper bags, corrugated boxes, and compostable plates). Because these are typically ordered in bulk for business use, we do not offer cash refunds once an order has been dispatched, except where required by law.
If there is a genuine issue with your order after it has been dispatched, we will make it right through replacement as described below.
Replacement for Damaged, Defective, or Wrong Items
We will replace items free of charge if:
- The product arrived damaged in transit
- The product is defective or does not meet the quality specified at the time of order
- You received the wrong product or quantity
To claim a replacement, you must report the issue to support@eckodispopack.in within 2 hours of delivery, along with your order number and photos/video of the damaged, defective, or incorrect items and their packaging. Claims raised after 2 hours may not be accepted.
Once approved, we will arrange a replacement at no additional cost. In cases where a replacement is not feasible (e.g. the item is out of stock), we will offer store credit or, at our discretion, a refund to the original payment method.
Payment Failures
If an online payment is deducted from your account but the order does not confirm on our site, the amount is automatically reversed by Razorpay/your bank within 5–7 business days. If it is not reversed within that window, contact us with your payment reference and we will help resolve it.
How Refunds (When Applicable) Are Processed
Where a refund is approved — for cancellations before dispatch, failed payments, or at our discretion for a replacement that cannot be fulfilled — it is issued to the original payment method used at checkout. Refunds typically reflect in your account within 5–7 business days of approval, depending on your bank or payment provider.
Contact Us
For any cancellation, replacement, or refund query, reach us at support@eckodispopack.in, +91 91108 78588, or +91 74113 23322.