Privacy Policy
This explains what information we collect, why, and how it's protected when you use our website or place an order.
Last updated: 18 August 2026
1. Information We Collect
When you browse our website, create an account, or place an order, we may collect:
- Name, email address, and phone number
- Shipping and billing address
- Order history and product preferences
- Payment confirmation details (we do not collect or store your full card, UPI, or bank details — these are handled directly by our payment partner, Razorpay)
- Basic technical data such as browser type and pages visited, for site functionality and security
2. How We Use Your Information
We use your information to:
- Process and deliver your orders, and send order/delivery updates
- Generate GST-compliant invoices
- Respond to enquiries and provide customer support
- Verify your delivery address before enabling checkout
- Improve our website and product offerings
- Send order-related communication (we do not send marketing emails without your consent)
3. Payment Information
All online payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Your card, UPI, and banking details are entered directly on Razorpay's secure checkout and are never stored on our servers.
4. Sharing of Information
We do not sell your personal information. We share information only with:
- Payment processors (Razorpay), to complete transactions
- Courier and logistics partners (Shiprocket, iThinkLogistics, Rapido), to deliver your order
- Service providers who help us operate our website and email/invoicing systems
- Authorities, where required by law
5. Data Security
We use industry-standard measures — including encrypted connections (HTTPS) and access-controlled systems — to protect your information. No online system is 100% secure, but we take reasonable steps to safeguard your data against unauthorized access.
6. Cookies
Our website may use cookies to keep you logged in, remember cart contents, and understand site usage. You can disable cookies in your browser, though some features may not work correctly without them.
7. Your Rights
You can request access to, correction of, or deletion of your personal information by contacting us at support@eckodispopack.in. You can also update your address and contact details directly from your account.
8. Data Retention
We retain order and invoice records for as long as required under applicable tax and accounting laws, and account information for as long as your account remains active or as needed to resolve disputes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
10. Contact Us
For privacy-related questions, contact us at support@eckodispopack.in, +91 91108 78588, or +91 74113 23322.